In today's fast-paced environment, we here at S-Q are continually striving for ways to better serve our customers. Our goal is to process any orders in a minimal amount of time. As part of our commitment to streamline our operations and turn over orders in a timely fashion to better accommodate our customers, the following terms and policies have been put into effect: Ordering Each order: total pre-tax of $500.00 CDN in assorted styles, no minimum quantity required. Orders can be made via e-mail, over the phone or online. For online ordering, account registration is required prior to your first order.
Shipping Within Canada: order will be shipped the cheapest way through various courier companies unless specified by customer. US customers: order will be shipped via UPS For orders shipped outside of Canada, please note that customs, duty or local taxes may be charged upon delivery based on the customs regulations of your country.
Backorders
Payment We accept credit card (Visa, MasterCard and American Express), E-transfer, cash (C.O.D. only) and cheque as payment method. Your credit card will not be charged until your order is ready to be shipped. Only items that are currently being shipped will be billed to you. For C.O.D. customers, only cash is accepted. For customer who prefers to pay by cheque, cheque must be sent and cashed in advance before we ship your order. Cheque should be made payable to S-Q Inc. $30.00 administrative charge for returned cheque. Credit card and PayPal are the only acceptable forms of payment for customers outside Canada.
E-invoicing - All invoice, packing list & credit card transaction record will be sent through e-mail to reduce waste and be environmental friendly.
Damages/Returns All claims for shortage must be reported within 7 days and defective must be reported within 14 days after delivery, a return authorization number will be issued. No returned merchandise will be accepted after 15 days from the date of delivery or without return authorization number. Claims only apply to items from most recent order.
Return Procedure 1) Write your RA number on the front side of the package. 2) Return defective items using standard post. Enclose original postal receipt with return. Postage will be reimbursed with a credit note for your next purchase. 3) Postage will not be reimbursed if shipping method used other than Standard Post. After being inspected by our professional staffs, ONE of the following options will be taken:
a) We will gladly repair any damaged items and return to you at our expenses, or b) replace with new item, or c) credit note will be issued. No return of used products will be accepted. No refund on all merchandise. A 25% restocking fee will be applied for items returned for reasons other than as noted above and no postage will be credited. All rules and policies are subject to change without prior notice.
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